GiftLoop is a service operated by Robert Bailes.
Contact: 410-940-8604
Last Updated: August 28, 2025
These Terms of Service ("Terms") govern your use of GiftLoop ("Service"), an automated reminder service for Shopify stores operated by Robert Bailes ("we," "us," or "our").
By using GiftLoop, you agree to:
- Follow all messaging compliance requirements
- Obtain proper customer consent before enabling reminders
- Pay subscription fees according to your chosen plan
- Use the service only for legitimate business purposes
1. Service Description
What GiftLoop Provides
GiftLoop is an automated reminder service that helps Shopify merchants increase repeat purchases by:
- Capturing customer opt-ins through post-purchase widgets
- Sending annual reminder emails and/or SMS messages
- Providing discount codes to incentivize repeat purchases
- Tracking reminder performance and analytics
Service Availability
GiftLoop is available to Shopify merchants in the United States and Canada. We strive for 99.9% uptime but cannot guarantee uninterrupted service.
2. User Eligibility
Business Requirements
To use GiftLoop, you must:
- Operate a legitimate Shopify store
- Have the legal authority to enter into this agreement
- Comply with all applicable laws and regulations
- Provide accurate account and business information
3. Messaging Compliance
Your Compliance Responsibilities
As a merchant using GiftLoop, you agree to:
- Obtain Express Consent: Ensure customers actively opt-in to receive messages
- Clear Disclosure: Make message frequency and content clear during opt-in
- Honor Opt-Outs: Respect customer unsubscribe requests immediately
TCPA and CAN-SPAM Compliance
Critical: All messaging through GiftLoop must comply with federal regulations including TCPA, CAN-SPAM, and CTIA guidelines. Violations may result in immediate account suspension.
Message Frequency
Customers will receive a maximum of 3 reminder messages per occasion they opt-in for, typically sent at 30, 14, and 7 days before the anniversary date.
4. Pricing and Billing
Subscription Plans
Basic Plan - $19/month:
- 100 email reminders included
- SMS at $0.025 per message
- Extra emails at $0.02 each
Pro Plan - $39/month:
- 500 emails + 100 SMS included
- Extra emails at $0.015 each
- Extra SMS at $0.02 each
Premium Plan - $79/month:
- Unlimited emails + 500 SMS included
- Extra SMS at $0.015 each
Free Trial
All plans include a 14-day free trial. You may cancel anytime during the trial period without charge.
Billing Terms
- Subscription fees are billed monthly in advance
- Usage overages are billed at the end of each billing cycle
- All fees are charged in USD through Shopify's billing system
- Taxes may apply based on your location
Payment Failures
If payment fails, we will attempt to collect payment for up to 7 days. After that, your account may be suspended until payment is received.
5. Cancellation and Refunds
Cancellation
You may cancel your subscription at any time through your Shopify admin or by contacting support. Cancellation takes effect at the end of your current billing period.
Refund Policy
- Free trial cancellations: No charges applied
- Monthly subscriptions: No refunds for partial months
- Usage fees: No refunds for messages already sent
- Service issues: Refunds considered on a case-by-case basis
6. Data and Privacy
Your use of GiftLoop is also governed by our Privacy Policy. Key points:
- We never share customer data for marketing purposes
- All data collection requires explicit customer consent
- Customers can opt-out at any time
- We maintain compliance records as required by law
7. Prohibited Uses
You may not use GiftLoop to:
- Send unsolicited or spam messages
- Violate any applicable laws or regulations
- Collect contact information without proper consent
- Interfere with or disrupt our services
- Use the service for any illegal or unethical purposes
8. Service Modifications
We reserve the right to:
- Modify or discontinue features with reasonable notice
- Update pricing with 30 days advance notice
- Change these terms with notification to users
- Suspend accounts that violate our terms
9. Limitation of Liability
Important Legal Notice:
GiftLoop is provided "as is" without warranties of any kind. We are not liable for indirect, incidental, special, or consequential damages arising from your use of our service.
Our total liability to you for any claim related to GiftLoop shall not exceed the amount you paid us in the 12 months preceding the claim.
Your Compliance Responsibility
You are solely responsible for ensuring your use of GiftLoop complies with all applicable laws, including but not limited to TCPA, CAN-SPAM, and state privacy laws. You agree to indemnify us against any claims arising from your non-compliance.
10. Support and Contact
For questions about these Terms or our service:
Robert Bailes
GiftLoop Support
Maryland, USA
Phone: 410-940-8604
Email: [email protected]
Support Hours: Monday-Friday, 9 AM - 5 PM EST
11. Governing Law
These Terms are governed by the laws of the State of Maryland, United States. Any disputes will be resolved in the courts of Maryland.
12. Changes to Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or through your Shopify admin.
Continued use of GiftLoop after changes constitutes acceptance of the updated Terms.