📧 Contact Support
Business Owner: Robert Bailes
Support Email: [email protected]
Response Time: Within 24 hours on business days
⏰ Support Hours
Monday - Friday: 9:00 AM - 5:00 PM (EST)
Saturday - Sunday: Limited support (email only)
Holidays: Limited support (email only)
For urgent issues outside business hours, please send an email with "URGENT" in the subject line.
🔧 Common Support Topics
- Installation Issues: Help installing GiftLoop on your Shopify store
- Widget Configuration: Customizing the checkout reminder widget
- Email Setup: Configuring reminder email templates and settings
- SMS Configuration: Setting up text message reminders
- Analytics & Reporting: Understanding reminder performance data
- Billing Questions: Subscription and usage billing inquiries
- Compliance: TCPA, CAN-SPAM, and legal compliance questions
📚 Self-Help Resources
Before contacting support, you may find these resources helpful:
- Legal Information - Business details and compliance
- Terms of Service - Service terms and conditions
- Privacy Policy - Data handling and privacy
- SMS Terms - Text messaging terms and opt-out info
🚨 Emergency Support
For critical issues affecting your store's checkout process or customer experience:
Emergency Email: [email protected]
Subject Line: URGENT - [Brief description of issue]
Include your Shopify store domain and a detailed description of the problem.